Have a question or curious to know what to expect?
We have your questions answered!
Arrive on time. If you are late, you are taking away valuable time from your assessment/treatment. Wear loose-fitting, comfortable clothing. If you have a low back, hip, or knee injury, bring shorts. If you have a shoulder injury, wear a loose fitting t-shirt or tank top. If you have a doctor’s referral (particularly after surgery), bring that as well.
When you arrive you will be asked to read and fill out the intake forms (health history forms) and sign a consent form and a COVID 19 waiver form. Your first appointment will be an hour-long assessment and your physiotherapist will ask you specific questions to get a detailed history of your condition and current symptoms. You may then may be asked to change into the appropriate clothing as needed. Your physiotherapists will complete a posture and movement assessment. This will consist of specific tests for your area of injury. After your assessment, your physiotherapist will educate you on your condition and discuss your treatment plan and may provide you with hands-on therapy, corrective exercises or a pain-relieving modality depending on the findings during your assessment.
Yes, if the Insurance company permits we can submit the claims to them directly.
The initial physiotherapy and chiropractic treatments are 1 hour and follow-ups are 30 minutes long. Every person is unique with their distinct problems. Some of our clients eliminate their pain and restore their function in 3-4 weeks while others may take 6-8 weeks, and in some rare cases even up to a few months. can take a few months. Treatment should only be continued if they are helping. If our treatment plan isn’t helping, it should be changed. Treatment response is highly variable and depends on many factors such as:
Not at all. You can start your treatment even before your test results. Our healthcare professionals will do thorough assessments with you and make their diagnosis to plan your treatment. Upon receiving your test results, bring a copy to your therapist.
Absolutely, not. Physiotherapists are primary care providers and can treat patients without referral but some extended health insurance plans require a doctor’s referral to reimburse you for your physiotherapy sessions. Check with your extended health provider for coverage.
Ultimately, it is your choice. You know your body best. We will often recommend that you see physiotherapy first and then go from there. The reason is that physiotherapy assessment is a little more in-depth than massage assessment. Your physiotherapist will give you a Diagnosis and treatment plan to get back to your life. Your physiotherapist can let your massage therapist know specific muscles or muscle groups that need to be worked on. Together, physiotherapy and massage therapy are very complementary to one another. Great results can come from using both as well as one or the other. Massage therapy can also be incorporated for body and mind relaxation.
No, OHIP does not cover physiotherapy, or Highland Physio and Rehab other services. This is the same for most physiotherapy clinics in Ontario. However, most private healthcare plans cover physiotherapy. Please check your plan for coverage details.
Yes, we do have a female massage therapist who serves all our clients
We are located in Kitchener-Waterloo and offer physiotherapy services for all types of patients and cases.
All extended health & benefits plans run the calendar year of January 1st- December 31st
No, cold laser therapy is quick and painless with no downtime.
