Wear comfortable clothing that allows us to access and move the area being treated, and bring any relevant referrals, imaging reports or insurance information with you.

Your first visit includes a full assessment, a discussion of your goals and the start of a treatment plan that is personalized for you.

Yes. We direct bill most major insurance providers so that you only pay the portion that is not covered by your plan.

That depends on your condition and your goals. Your therapist will review a recommended number of sessions with you after the initial assessment.

Initial assessments usually run 45 to 60 minutes, and follow-up treatments are typically 30 to 45 minutes.

Not at all. You can start your treatment even before your test results. Our healthcare professionals will do thorough assessments with you and make their diagnosis to plan your treatment. Upon receiving your test results, bring a copy to your therapist.

Absolutely not. Physiotherapists are primary care providers and can treat patients without a referral, but some extended health insurance plans require a doctor’s referral to reimburse you for your physiotherapy sessions. Check with your extended health provider for coverage.

Ultimately, it is your choice. You know your body best. We will often recommend that you see a physiotherapist first and then go from there. The reason is that a physiotherapy assessment is a little more in-depth than a massage assessment. Your physiotherapist will give you a diagnosis and treatment plan to get back to your life. Your physiotherapist can let your massage therapist know specific muscles or muscle groups that need to be worked on. Together, physiotherapy and massage therapy are very complementary to one another. Great results can come from using both as well as one or the other. Massage therapy can also be incorporated for body and mind relaxation.

No, OHIP does not cover physiotherapy or Highland Physio and Rehab’s other services. This is the same for most physiotherapy clinics in Ontario. However, most private healthcare plans cover physiotherapy. Please check your plan for coverage details.

Yes, we do have a female massage therapist who serves all our clients.

We are located in Kitchener-Waterloo and offer physiotherapy services for all types of patients and cases.

All extended health & benefits plans run the calendar year, January 1 – December 31.

No, cold laser therapy is quick and painless with no downtime.

No, you don’t need a referral to see a physiotherapist. However, your insurance provider may require one for reimbursement purposes.

Many insurance plans cover physiotherapy services. We recommend checking your benefits to confirm your coverage details.

Yes, we treat patients of all ages.

Physiotherapy is a non-invasive, conservative treatment focused on helping you improve function and reach your recovery goals.

Pricing depends on the condition and the type of treatment required.

Yes, we carry many products, including resistance bands and braces. Payment is required upfront, and we provide an invoice that you can submit to your insurance provider for reimbursement. Some insurance plans may also require a doctor’s note.

Any remaining balance would be paid out of pocket. If you have secondary insurance coverage, you may be able to claim the remaining amount through that plan.

Yes, we offer women’s health physiotherapy. Our pelvic physiotherapist can help with pelvic floor-related concerns.

Yes, we offer dry cupping therapy at our clinic.