Insurance & Direct Billing
Direct Billing Made Simple
At Highland Physio & Rehab, we know that navigating insurance can be stressful when you just want to focus on getting better. That’s why, wherever your insurance provider permits it, we submit your claims directly — so you don’t have to pay upfront and wait to be reimbursed.
Our team will confirm your coverage details with you before treatment begins, walk you through what your plan covers, and handle the paperwork on your end so your physiotherapy, massage therapy, or acupuncture sessions can stay focused on your recovery, not admin.
Direct billing available with
How Direct Billing Works
Getting your treatment covered shouldn’t be complicated. Here’s how we make the process easy from your very first visit.
Share Your Insurance Details
Bring your insurance information to your first appointment, and our front desk team will confirm your coverage and eligibility for direct billing before your session starts.
We Submit the Claim
Where your provider permits it, we submit your claim directly on your behalf, so you don’t have to pay out of pocket and wait on a reimbursement.
Focus on Your Recovery
With billing handled, you can focus on what matters — your treatment plan and getting back to a pain-free, active life.
Your Top Questions, Answered Here
Commonly Asked Questions & Answers
Have a question or curious to know what to expect? We have your questions answered!
Wear comfortable clothing that allows us to access and move the area being treated, and bring any relevant referrals, imaging reports or insurance information with you.
Your first visit includes a full assessment, a discussion of your goals and the start of a treatment plan that is personalized for you.
Yes. We direct bill most major insurance providers so that you only pay the portion that is not covered by your plan.
That depends on your condition and your goals. Your therapist will review a recommended number of sessions with you after the initial assessment.
Initial assessments usually run 45 to 60 minutes, and follow-up treatments are typically 30 to 45 minutes.
Not at all. You can start your treatment even before your test results. Our healthcare professionals will do thorough assessments with you and make their diagnosis to plan your treatment. Upon receiving your test results, bring a copy to your therapist.
